Software and Hardware Support
Full use and enjoyment of Firsthand VR applications requires an appropriate VR-ready computer and a compatible VR display. An under-powered computer or low quality VR display can significantly degrade the experience.
Firsthand software is tested and supported only on the following hardware and software platforms:
Supported Operating System: Windows 10
(MacOS is not supported at this time)
Minimum System Requirements
- VR-ready laptop or desktop PC
- Windows 10 Home
- Minimum CPU – Intel Core i5 6400 (SkyLake)
- GPU: NVIDIA GeForce GTX 1060 6GB (GTX 1070 or better recommended)
- RAM: 8GB (16 GB recommended)
- HTC Vive® or Oculus Rift®
Optional Hardware Components
Firsthand software has also been tested and works very well with NVidia GeForce GTX 980Ti and GTX 1080 GPUs. Other graphics cards may work, but are unsupported.
On Oculus Rift Cool! can be used with the XBox Gamepad, but the experience is much enhanced by use of Oculus Touch Controllers. A Scosche Rhythm+ heart rate monitor and Ant+ USB receiver are required for biosensor capability and are included in the GlowPack. A Leap Motion Controller with the Universal VR Developer Mount is required to run Glow! and is also included in the GlowPack.
How to Setup Firsthand Software
Register Your Software
Register your purchase at: http://www.firsthand.com/account-register. Create a login. Login to download your Firsthand application. Unzip the file and move the entire folder to the desired location on your hard drive.
If you have an existing Account, login at http://www.firsthand.com/account-login.
STEP 1. DOWNLOAD YOUR SOFTWARE
- Log in to the Account Site: http://www.firsthand.com/account-login.
- After logging in, go to STEP 1. Download the Software – http://www.firsthand.com/downloads-licensegen/
Click “Show more” to Read and agree to the DeepStream VR License Agreement
THE DOWNLOAD LINK IS AT THE END OF THE LICENSE AGREEMENT
By Downloading the software you indicating that you accept the terms of the license agreement.
STEP 2. CREATE YOUR PROFILE
IMPORTANT: Run this System ID Generator on each of the computers you will be using for VR.
See this FAQ at firsthand.com/support for technical VR hardware requirements.
Connected to the Internet?
- Click the SEND Profile button
- A web page will open – enter your name and order or invoice number. Click Send.
- We will email your license to you.
Not connected to the Internet?
- Click the SAVE Profile button Not the location and name of your Profile file.
- Move your Profile file to a network connected computer. Go to www.firsthand.com/account-login and create an account
- Follow the instructions to upload the Profile file you saved
- We will email your license to you
Privacy note: The information about your system shown on the screen is the only information that is transmitted to Firsthand.
STEP 3: Upload Your Profile File
Drag the file you created in STEP 2 above into the box below. Enter your email and purchase number.
Click the “Upload and Send” button.
STEP 4. We Email Your License To You – How To Install the license
You will receive your license as an email attachment. Be sure you put the correct license file in the corresponding application folder.
Here are two examples (Your license file names may be different.)
Run the Software
CLICK on the application icon to start the VR experience. Depending on the speed of your VR-Ready computer, it may take a little time to launch the VR application.
Make sure all VR hardware is connected properly and all software & graphics drivers are up to date. See the Hardware Connection and Troubleshooting section for more information.
You are ready to go!
Minimum VR System Requirements for DSVR Software
Full use and enjoyment of DSVR Applications depends upon your use of an appropriate VR-ready computer and a compatible VR display. An underpowered computer or low quality VR display can significantly degrade the experience with DSVR Applications. DSVR software is tested and supported only on the following hardware and software platforms:
Minimum System Requirements
VR-Ready Laptop or Desktop PC
– Minimum CPU – Intel Core i5
– Supported Graphics Cards: Nvidia Gforce 980ti, 1060, 1070, 1080
– RAM: 8GB minimum, 16 GB recommended
– Windows 10 Home
– Supported VR headset: HTC Vive® or Oculus Rift®
– Supported Controllers: Vive controllers, gamepads, mouse, Leap Motion (for GLOW!)
– Supported Biosensors: Scosche Rhythm+ and Ant+ (for GLOW!)
Product Warranty - Refund Policy
DSVR warrants for a period of ninety (90) days from the installation date of the Initial Version (the “Warranty
Period”) that the Software, unless modified by Licensee, and the accompanying media, will perform the
functions described in the Documentation in all material respects when installed on the Computer(s) and
operated on the platform specified by DSVR. This warranty shall not apply with respect to (i) altered,
damaged or modified Software; (ii) Software that is not the then-current version; (iii) Software problems
caused by Licensee’s negligence, hardware malfunction or other causes beyond the control of DSVR; or (iv)
Software installed in an operating environment or in a hardware environment for which the Software has not
been licensed. DSVR does not warrant that the Software will meet Licensee’s requirements, that the
Software will operate in the combinations which Licensee may select for use, that the operation of the
Software will be uninterrupted or error-free, or that all Software errors will be corrected.
All purchases of DSVR Applications are final and non-refundable. No returns will be accepted. Products
downloaded to or shipped out of The United States of America are sold as-is and shall be covered by no
DSVR Applications must be used on supported hardware systems as described in this Agreement. Failure to
use the Applications on unsupported hardware will not be accepted as grounds for any refund.
Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on
the bill-to address and the sales tax rate in effect at the time of purchase.
Prices for products offered at this web site may change at any time. No guarantee is provided of price
protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a
refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and
sole remedy is either replacement or refund of the price paid, as determined by DSVR.
Any claim submitted under this warranty must be submitted in writing to DSVR within the Warranty Period.
DSVR’s sole and exclusive obligation for warranty claims shall be, at its option, to (i) replace the defective
Software or media with Software or media that conforms to the above warranty, (ii) provide a workaround,
or (iii) return the applicable license fees paid to DSVR prorated over a twelve-month period from the Effective
Date for the number of quarters or fractions thereof during which the Software was used by Licensee.
GLOW Hardware Setup: Leap, Scosche, Ant+
GLOW! Required Hardware
- VR-Ready computer
- Supported VR headset (HTC Vive, Oculus)
- Leap Motion Controller
- Scosche Rhythm+
- ANT+ USB Stick
See the Hardware Support Section above for detailed instructions.
COOL! Vive Controllers
Launch COOL! by double clicking the icon on your computer.
When COOL! first starts you be transported to the Star Field. In the center of the Star Field you will see the COOL! logo directly in front of you. If the COOL! logo is not centered in front of you, we recommend you recalibrate your VR system according to the instructions from the VR display manufacturer.
The Star Field is a giant playground to help you set up your system and practice using the controls.
PLAYING IN COOL! WITH THE GAME CONTROLS
The following describes playing COOL! with the HTC Vive hand controllers. We suggest all users read this section, and check the notes below for regarding other controllers and input systems.
HTC Vive Controllers: In COOL! you will use the TRIGGER (#7 in the illustration below) on each of the HTC Vive’s two game controllers. One controller will throw magic bubbles, the other throws rainbow trout, a.k.a. Fish.
HINT: People have a lot of fun throwing the fish and bubbles straight up above them and watching them fall. Try hitting the bubbles with the fish….or just groove on watching them fall into the abyss.
STARTING THE JOURNEY (TRACKPAD)
When you’re ready to start the COOL! Journey, press the big TRACKPAD button (#2) on both controllers. Note: The ENTER KEY on the keyboard will also start the journey.
COOL! is a playground of playful otters, dancing flames and caves of surprises. HINT: The more you throw the more fun you have.
You’ll notice that if you pull the TRIGGER and hold it, a set of concentric rings appear. This is Turbo Mode – and gives you superpowers to launch your fish into the next dimension.
Changing Display Modes
CHANGING THE VR DISPLAY MODES
Choose from three VR display modes:
- HMD: (HTC Vive, Oculus CV-1)
- Over-Under Stereo (for specialized 3D displays)
- Screen (No VR helmet)
Use the Settings Interface in your application to set the VR Display Mode. You view and operate the Setting Interface from your computer monitor – it will not appear in the VR helmet display. Press the ENTER key to show and hide the Settings Interface.
Click on the Settings Icon in the top left corner. This will open the settings window. Choose a display mode and close the window.
Setting the Monitor Display
If you wish to adjust the window size, resolution and quality of the video output for COOL! press the CONTROL key just after you click the icon the launch the application.
• Windowed checkbox: when the checkbox is checked the application runs in Windowed mode. Uncheck the box to run the application in full-screen.
• Quality: Increase system performance by reducing the quality level.
• Resolution: Adjust the resolution to match your computer monitor. To match the resolution of the Vive and Oculus displays use 1920 x 1080.
Change the Music (unsupported option)
USE YOUR OWN MUSIC FILES
Experiment using music files from your personal library. Swap out the files in the /Music folder with your own file, but must be in WAV format. This feature is unsupported, so we hope you have fun with it, but we won’t respond to inquires on this topic.