Software and Hardware Support

Register New Purchase |  Account Login

Supported Equipment

Full use and enjoyment of Firsthand VR applications requires an appropriate VR-ready computer and a compatible VR display. An under-powered computer or low quality VR display can significantly degrade the experience.

Firsthand software is tested and supported only on the following hardware and software platforms:

Supported Operating System: Windows 10

(MacOS is not supported at this time)

Minimum System Requirements
  • VR-ready laptop or desktop PC
  • Windows 10 Home
  • Minimum CPU – Intel Core i5 6400 (SkyLake)
  • GPU: NVIDIA GeForce GTX 1060 6GB (GTX 1070 or better recommended)
  • RAM: 8GB (16 GB recommended)
  • HTC Vive® or Oculus Rift®
Optional Hardware Components

Firsthand software has also been tested and works very well with NVidia GeForce GTX 980Ti and GTX 1080 GPUs.  Other graphics cards may work, but are unsupported.

On Oculus Rift Cool! can be used with the XBox Gamepad, but the experience is much enhanced by use of Oculus Touch Controllers.  A Scosche Rhythm+ heart rate monitor and Ant+ USB receiver are required for biosensor capability and are included in the GlowPack.  A Leap Motion Controller with the Universal VR Developer Mount is required to run Glow! and is also included in the GlowPack.

Software Download, License, Install

How to Setup Firsthand Software

Register Your Software

Register your purchase at: http://www.firsthand.com/account-register. Create a login. Login to download your Firsthand application. Unzip the file and move the entire folder to the desired location on your hard drive.

If you have an existing Account, login at http://www.firsthand.com/account-login.

STEP 1. DOWNLOAD YOUR SOFTWARE

  • Log in to the Account Site: http://www.firsthand.com/account-login.
  • After logging in, go to STEP 1. Download the Software – http://www.firsthand.com/downloads-licensegen/


Click “Show more” to Read and agree to the DeepStream VR License Agreement

THE DOWNLOAD LINK IS AT THE END OF THE LICENSE AGREEMENT

downlaodlink

By Downloading the software you indicating that you accept the terms of the license agreement.

STEP 2. CREATE YOUR PROFILE

IMPORTANT: Run this System ID Generator on each of the computers you will be using for VR.
See this FAQ at firsthand.com/support for technical VR hardware requirements.

Connected to the Internet?
  • Click the SEND Profile button
  • A web page will open – enter your name and order or invoice number. Click Send.
  • We will email your license to you.
Not connected to the Internet?
  • Click the SAVE Profile button Not the location and name of your Profile file.
  • Move your Profile file to a network connected computer. Go to www.firsthand.com/account-login and create an account
  • Follow the instructions to upload the Profile file you saved
  • We will email your license to you

Privacy note: The information about your system shown on the screen is the only information that is transmitted to Firsthand.

   

STEP 3: Upload Your Profile File

Drag the file you created in STEP 2 above into the box below. Enter your email and purchase number.

Click the “Upload and Send” button.

uploadimage-500

STEP 4. We Email Your License To You – How To Install the license

You will receive your license as an email attachment. Be sure you put the correct license file in the corresponding application folder.

Here are two examples (Your license file names may be different.)

       

Run the Software

CLICK on the application icon to start the VR experience. Depending on the speed of your VR-Ready computer, it may take a little time to launch the VR application.

Make sure all VR hardware is connected properly and all software & graphics drivers are up to date. See the Hardware Connection and Troubleshooting section for more information.

You are ready to go!

VR Hardware Connection and Troubleshooting

Setup and troubleshooting your computer, VR display and peripherals

1. VR-Ready Computer

Be sure your computer is VR-Ready with enough CPU and graphics power to support your VR Headset. Find out the technical requirements for your VR headset:

2. VR-Headset

Follow the manufacturer’s instructions to setup your VR Headset.

DSVR currently supports HTC Vive and Oculus VR Displays. Other displays may work with Firsthand software but will not be supported.

3. Leap Motion™ (Required for GLOW!)

Your GlowPack comes with the Leap Motion Controller to get your hands into the action in GLOW! There are lots of other great applications out there for the Leap. Go explore at http://www.leapmotion.com.

Follow the instructions to connect your Leap Motion Controller and install the VR drivers  at www.leapmotion.com/setup.

Install the Leap Software Drivers (Orion beta)

https://developer.leapmotion.com/orion

LEAP VR KIT: The Leap Motion mounts on the front of the VR headset with a VR mounting bracket available from the Leap Motion web site. Follow the instructions that come with the Leap VR Kit Support at https://support.leapmotion.com

Once the LEAP Motion® is setup correctly on the computer, your hands will appear in GLOW! without any additional setup.

4. ANT+ Stick (Required to connect the Scosche Rhythm+™ Sensor with GLOW!)

The Ant+ USB Stick included in your GlowPack The Scosche® heart rate sensor communicates with the computer using the Ant+ communication protocol. See https: //www.thisisant.com/ for more information on the technology behind Ant+. There are many brands and models of commercial Ant+ dongles available.

ANT+ Stick Setup and Trouble Shooting:

  1. Connect the ANT+ USB stick to any USB port on your computer.
  2. Install Device Drivers – if required. Check with the manufacturer if your ANT+ Stick to obtain required drivers. If you don’t have a driver for your model of USB Stick, try installing the Garmin ANT Agent™, which also works for Dynastream and some other brands.
  3. If the drivers are installed properly but you encounter problems running GLOW!, check for conflicts with other software.

5. Scosche Rhythm+™ Heart Rate Sensor (Required for GLOW!)

The Scosche Rhythm+ links your heart rate to the biofeedback in GLOW! Your GlowPack comes with the Scosche Rhythm+ Fitness Tracker – which (when you’re not using it to run GLOW!) opens up a new level for your wellness and fitness. Go to http://www.scosche.com to find out more.

The Scosche Rhythm+ links your heart rate to the biofeedback in GLOW!

  • Make sure the sensor is fully charged before using.
  • Be sure the ANT+ hardware and software are fully functioning.
  • Follow the instructions to turn on and operate the Rhythm+
  • A BLUE LIGHT on the Rhythm+ indicates it has linked with the ANT+ and you are good to go.
  • For optimal reception make sure to be as close to the ANT+ Stick as possible. Remove objects between you and your ANT+ Stick – having a direct line of sight between your sensor and the ANT+ Stick will work best.

DSVR currently supports the Scosche Rhythm+™ Sensor. Other sensors and wearables will be coming soon, but are not currently supported.

TOPICS

Minimum VR System Requirements for DSVR Software

Supported Equipment
Full use and enjoyment of DSVR Applications depends upon your use of an appropriate VR-ready computer and a compatible VR display. An underpowered computer or low quality VR display can significantly degrade the experience with DSVR Applications. DSVR software is tested and supported only on the following hardware and software platforms:

Minimum System Requirements

VR-Ready Laptop or Desktop PC
– Minimum CPU – Intel Core i5
– Supported Graphics Cards: Nvidia Gforce 980ti, 1060, 1070, 1080
– RAM: 8GB minimum, 16 GB recommended
– Windows 10 Home

Other Components
– Supported VR headset: HTC Vive® or Oculus Rift®
– Supported Controllers: Vive controllers, gamepads, mouse, Leap Motion (for GLOW!)
– Supported Biosensors: Scosche Rhythm+ and Ant+ (for GLOW!)

Product Warranty - Refund Policy

PRODUCT WARRANTY
DSVR warrants for a period of ninety (90) days from the installation date of the Initial Version (the “Warranty
Period”) that the Software, unless modified by Licensee, and the accompanying media, will perform the
functions described in the Documentation in all material respects when installed on the Computer(s) and
operated on the platform specified by DSVR. This warranty shall not apply with respect to (i) altered,
damaged or modified Software; (ii) Software that is not the then-current version; (iii) Software problems
caused by Licensee’s negligence, hardware malfunction or other causes beyond the control of DSVR; or (iv)
Software installed in an operating environment or in a hardware environment for which the Software has not
been licensed. DSVR does not warrant that the Software will meet Licensee’s requirements, that the
Software will operate in the combinations which Licensee may select for use, that the operation of the
Software will be uninterrupted or error-free, or that all Software errors will be corrected.

REFUND POLICY
All purchases of DSVR Applications are final and non-refundable. No returns will be accepted. Products
downloaded to or shipped out of The United States of America are sold as-is and shall be covered by no
warranty.

DSVR Applications must be used on supported hardware systems as described in this Agreement. Failure to
use the Applications on unsupported hardware will not be accepted as grounds for any refund.
Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on
the bill-to address and the sales tax rate in effect at the time of purchase.
Prices for products offered at this web site may change at any time. No guarantee is provided of price
protection or refunds in the event of a price reduction or promotional offering.

If a product becomes unavailable following a transaction but prior to download, your sole remedy is a
refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and
sole remedy is either replacement or refund of the price paid, as determined by DSVR.

Any claim submitted under this warranty must be submitted in writing to DSVR within the Warranty Period.
DSVR’s sole and exclusive obligation for warranty claims shall be, at its option, to (i) replace the defective
Software or media with Software or media that conforms to the above warranty, (ii) provide a workaround,
or (iii) return the applicable license fees paid to DSVR prorated over a twelve-month period from the Effective
Date for the number of quarters or fractions thereof during which the Software was used by Licensee.

GLOW Hardware Setup: Leap, Scosche, Ant+

GLOW! Required Hardware

  • VR-Ready computer
  • Supported VR headset (HTC Vive, Oculus)
  • Leap Motion Controller
  • Scosche Rhythm+
  • ANT+ USB Stick

See the Hardware Support Section above for detailed instructions.

COOL! Vive Controllers

Playing COOL!
Launch COOL! by double clicking the icon on your computer.

When COOL! first starts you be transported to the Star Field. In the center of the Star Field you will see the COOL! logo directly in front of you. If the COOL! logo is not centered in front of you, we recommend you recalibrate your VR system according to the instructions from the VR display manufacturer.

The Star Field is a giant playground to help you set up your system and practice using the controls.

—————

PLAYING IN COOL! WITH THE GAME CONTROLS
The following describes playing COOL! with the HTC Vive hand controllers. We suggest all users read this section, and check the notes below for regarding other controllers and input systems.

HTC Vive Controllers: In COOL! you will use the TRIGGER (#7 in the illustration below) on each of the HTC Vive’s two game controllers. One controller will throw magic bubbles, the other throws rainbow trout, a.k.a. Fish.

vive-controllers

HINT: People have a lot of fun throwing the fish and bubbles straight up above them and watching them fall. Try hitting the bubbles with the fish….or just groove on watching them fall into the abyss.

STARTING THE JOURNEY (TRACKPAD)
When you’re ready to start the COOL! Journey, press the big TRACKPAD button (#2) on both controllers. Note: The ENTER KEY on the keyboard will also start the journey.

COOL! is a playground of playful otters, dancing flames and caves of surprises. HINT: The more you throw the more fun you have.

—-

TURBO MODE

You’ll notice that if you pull the TRIGGER and hold it, a set of concentric rings appear. This is Turbo Mode – and gives you superpowers to launch your fish into the next dimension.

Changing Display Modes

CHANGING THE VR DISPLAY MODES

Choose from three VR display modes:
  • HMD: (HTC Vive, Oculus CV-1)
  • Over-Under Stereo (for specialized 3D displays)
  • Screen (No VR helmet)

Use the Settings Interface in your application to set the VR Display Mode. You view and operate the Setting Interface from your computer monitor – it will not appear in the VR helmet display. Press the ENTER key to show and hide the Settings Interface.

coolsettings-400

Click on the Settings Icon in the top left corner. This will open the settings window. Choose a display mode and close the window.

Setting the Monitor Display

MONITOR DISPLAY
If you wish to adjust the window size, resolution and quality of the video output for COOL! press the CONTROL key just after you click the icon the launch the application.

• Windowed checkbox: when the checkbox is checked the application runs in Windowed mode. Uncheck the box to run the application in full-screen.
• Quality: Increase system performance by reducing the quality level.
• Resolution: Adjust the resolution to match your computer monitor. To match the resolution of the Vive and Oculus displays use 1920 x 1080.

Change the Music (unsupported option)

USE YOUR OWN MUSIC FILES
Experiment using music files from your personal library. Swap out the files in the /Music folder with your own file, but must be in WAV format. This feature is unsupported, so we hope you have fun with it, but we won’t respond to inquires on this topic.